Understanding Your Commuter Benefits

The RideGreen Frequently Asked Questions (FAQs) contains more detailed information to help you troubleshoot or learn more about your commuter benefits.

Click on a question to see the answer, or Open All Questions.

SMART Passes and Clipper Cards

  • How is a SMART pass obtained?

    All SMART passes are loaded onto a Clipper Card. Employees can obtain a free Clipper Card by emailing RideGreen or by purchasing a Clipper Card on their own by going to www.clippercard.com or an authorized Clipper retailer. Senior discount Clipper cards are available only through the Clipper discount program. Clipper Cards must be obtained prior to placing an order with Optum Financial.
    IMPORTANT: In order for a SMART pass order to be loaded onto Clipper Card, the 10-digit serial number on the back of the Clipper Card must be entered during the ordering process with Optum Financial.

  • How do I register my SMART pass?

    Employees must ensure their card is registered with Optum Financial by entering the 10-digit serial number when placing an order with Optum Financial.
    IMPORTANT
    : Registering your card ensures that funds will be loaded onto your SMART pass correctly.

  • What happens if my SMART pass is lost or stolen?

    Employees must obtain a replacement card on their own AND contact Optum Financial customer support at 1-877-292-4040 so Optum Financial can transfer the funds from the old card to the new card. The transfer takes 24-48 hours after contacting Optum Financial.

  • If my SMART pass does not work, who do I contact?

    Employees should first contact Clipper at 1-877-878-8883 to confirm that their card is registered and active. Once Clipper confirms the card is registered and active, employees should then contact Optum Financial at 1-877-292-4040 to notify them of the issue and confirm the card is registered with Optum Financial correctly. Employees must contact Optum Financial as soon as possible to report any issue with their card.

  • How do I register my SMART pass?

    Employees must ensure their card is registered with Optum Financial by entering the 10-digit serial number when placing an order in the Optum Financial Commuter Benefits portal.
    IMPORTANT: Registering your card ensures that funds will be loaded onto your SMART pass correctly.

  • Can I get a refund if my SMART pass is lost, stolen, or not working?

    Refunds are not provided for lost, stolen or improperly registered cards. Out of pocket expenses incurred during the replacement process are NOT covered.

  • Are there any additional fees not included in the cost of a SMART pass?

    Yes. There is a $2 processing fee for funds loaded onto the Clipper Card. New cards cost $3. Employees can obtain a FREE card from RideGreen when available.

Pre-Tax Transportation Benefits

Carpool/Bike/Walk Incentive Program Channel

For more questions, please contact the RideGreen Program.

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